Refund/refund requests are processed within 72 hours, but sometimes it may take longer due to service pressure, platform updates, or other issues. Therefore, you should wait until your request is processed.

For some orders, we cannot cancel your order immediately, and order cancellations may take some time to complete. Therefore, you must wait until your order cancellation is finished.

Your request for acceleration cannot be added before the scheduled start time. Acceleration requests are only added if the service's start time has passed. Sometimes, your request cannot be accelerated immediately, and it may take some time to see the results. This depends on the service provided and platform updates.

You can request to withdraw your balance from the site at any time and for any reason without problems, but please note that a 3% fee will be deducted from the total amount withdrawn due to the financial intermediary's commission.

We understand your problem, so you should speak to customer service representatives respectfully. If you speak to a customer service representative inappropriately, we reserve the right to disable a specific support feature. If this behavior is repeated, we reserve the right to block your entire account, preventing you from receiving a refund, tracking orders, or accessing your account or orders in any way.